Not Your Average Supplier
PPI takes the idea of custom injection molding a step further than most manufacturers. We take the time to get to know our customers — really well — and collaborate with them every step of the way, from design through post-production. We can meet technically demanding requirements and tight tolerances no matter the industry or application.
White Glove Service
What does it mean when we say we offer White Glove Service? It’s a promise to our customers that we are committed to long-term working relationships tailored to meet their needs. In practice, this is what you can expect:
Open Book Costing:
During the quoting process, we only price out what’s needed to be successful, and we share the parameters used to establish your price.
Keeping Clients on Track:
Everyone has a lot going on, and it’s easy to forget the minutiae of a project. We proactively keep track of milestones, deliverables and requirements and keep clients on track.
If a mistake or issue ever arises, we own up to it immediately and hold ourselves accountable for implementing corrective action. When problems do arise, we use a formal root cause analysis process to identify underlying issues and implement effective corrective actions.
Success is a journey, not a destination. We strive to continuously evolve our processes and services to reflect changing technologies, best practices and innovations. We push the limits to be better every single day.
Honest, Direct Conversations:
We believe in being 100% transparent in our communication with customers. We’ll make recommendations for product design and engineering, provide candid feedback and guidance, and we’ll listen carefully to our clients to incorporate their thoughts and ideas.
Relationships that Matter:
When we say we’re in it together, we mean it. It’s common for us to have decades-long relationships with clients. We consider ourselves on the same team, and each PPI employee is dedicated to building trusting, impactful business relationships for mutual success.
In addition to our high quality products and White Glove Service, we support our customers in the following ways:
- A single location for all on-site operations including engineering, tooling, injection molding, assembly and warehousing
- State-of-the-art CAD/CAM and process control software compress lead times and offer flexibility
- Excellence in collaborative engineering, quick response to customer needs, and constant dedication to superior product quality for an unmatched customer experience
- More than 50 years of experience in the industry, with many long-tenured employees
- ISO-9001:2015 certified Quality Management System